E-commerce / DTC
High-volume support
without brittle scripts.
Order status, returns, and product discovery at scale — grounded in your policies and connected to Shopify so agents stop asking for order numbers.
Shopify-native support — WISMO, returns, and escalations with order context on every ticket.
The problem
Support volume outruns your headcount
WISMO and return tickets spike with every campaign. Agents burn out repeating the same policy answers while margin erodes.
The solution
Order-aware support that scales
- Look up order status, tracking, and refund eligibility in one turn.
- Answer returns and exchange questions from approved policy docs — with sources.
- Escalate to a human with full transcript and Shopify order link when needed.
ROI
CS metrics that protect margin
Track deflection rate, CSAT, and handle time by channel—not vanity chat volume.
Returns and WISMO. From your docs.
RetrievIQ grounds support in approved policies and product copy — order context from Shopify, answers from what you actually publish.
Next step
See how order lookup, policy grounding, and ticket handoff fit your support stack.
What happens next
What happens next.
Step by step.
Clear steps so investing in your front desk feels predictable — not a mystery.
Get started
In thirty days, know what to buildand what it is worth.
One working session: your calls, your tools, your numbers on the table. You leave with a plan you can fund — or hand to whoever signs the check — not just slides. See what the audit includes.